How to enable logging to be sent to KeepVault engineers?

[Stacy (Proxure)]

Q: I have contacted KeepVault Support due to an issue with my KeepVault account, and they have asked for my log files. How do I do this?

A: Copy and then run the below registry key from your system, Reboot your system and once the issue occurs again, zip and email support your 7 debug log files that are listed below, support@proxure.com.

NOTE: if the links below open Windows Media Player, close this and instead right-click the link and select 'Save Target As...' and then rename the highlighted 'File name' to LoggingEnableKVWHS3.reg.

• Enable KeepVault Logging

Location of log files on your Client PC:
1. 7 text files located here C:\Program Files\KeepVault for Windows\Engine\Support:
CCeedienLog.txt
CWin32ClientLog.txt
CWin32HTTPLog.txt
KVClient.txt
KVServer.txt
mdsdk.txt
StreamLog.txt

You can disable logging by running this registry key and then rebooting your system:
• Disable KeepVault Logging